Jurisdiction in consumer disputes
1. In case of consumption dispute, defined in accordance with the provisions of Law n.º144 / 2015 of 8 September, the consumer may resort to alternative competent entity of consumer resolution disputes.
2. Without prejudice to law, the statutes and regulations that the alternative resolution entities of consumer disputes are linked, the consumer can opt for the European platform for dispute resolution available online at - https://WebGate.ec.europa.eu/odr, by alternative dispute resolution local entity of consumer disputes or the alternative dispute resolution expertise entity, if it exists for the sector concerned.
3. If there is no organization of alternative dispute resolution in accordance with the preceding paragraph or the existing is not consider competent due to the value of the dispute, the consumer may resort to the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, located in Lisbon, with the email address: cniacc@unl.pt and available on www.arbitragemdeconsumo.org page.
This information does not dispense with consultation of Law No. 144/2015, of September 8 and Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013.